Membership Policies

• All classes must be booked through the Octiv app.
• Bookings and cancellations close 30 minutes before the class starts.
• Late cancellations and no-shows will result in that class being deducted from your weekly class allowance.
• Your weekly class allowance does not carry over to the following week.
• Members may only attend the number of classes included in their chosen membership package.
• Classes are subject to coach availability, class capacity, and operational requirements.

• Membership fees are collected automatically via secure recurring card payment through the Octiv app (powered by Paystack).
• A R1 card validation transaction is processed when adding a payment card. This is a temporary verification charge and is not a membership fee.
• Members are responsible for ensuring that a valid payment card is linked to their account and that sufficient funds are available on their chosen payment date.
• If a payment fails, a R200 failed payment fee will be charged to the member's account.
• Members with overdue accounts may have their booking privileges and facility access suspended until all outstanding amounts have been settled.
• Membership fees are reviewed annually and are subject to a 6% annual increase.
• If your payment card expires, is replaced, or your banking details change, please update your payment information before your next payment date to avoid failed payments and interruption of your membership.

• All membership cancellations require a minimum of 30 days' written notice.
• Cancellation requests may be submitted by email, WhatsApp, or by using the 'Request Cancellation' feature available in the Octiv app.
• Your membership will remain active, and membership fees will continue to be payable during the notice period.

Fixed-term memberships (3, 6 & 12 months)

• Fixed-term memberships are a commitment for the duration of the selected agreement.
• Early cancellation requests may be considered in accordance with the terms of your Membership Agreement and applicable consumer protection legislation.
• Where an early cancellation is approved, a cancellation fee equal to 50% of the remaining contract value may apply.

• Memberships may only be frozen in full calendar months.
• The minimum freeze period is 2 consecutive months.
• Freeze requests require a minimum of 30 days' written notice.
• Freeze requests may be submitted by email or WhatsApp.
• All freeze requests are subject to approval.
• Memberships may not be frozen while an account is in arrears.
• Your membership will automatically resume at the end of the approved freeze period unless alternative arrangements have been made in writing.
• Once a freeze request has been approved, no administration fee will be charged for the approved freeze period.

• COBALT Collective offers 10-session and 20-session Punch Card options.
• Punch Cards are valid for 3 months from the date of purchase.
• Punch Card sessions may be used to book any available class through the Octiv app.
• The same booking and cancellation policy applies to Punch Cards as to membership packages. Late cancellations and no-shows will result in that session being deducted from your Punch Card balance.
• Unused sessions expire automatically at the end of the validity period and cannot be extended or refunded.
• Punch Cards are non-transferable and may only be used by the registered purchaser.

• Treat fellow members, coaches, staff, and facility equipment with respect at all times.
• Follow the instructions of your coach during all classes and training sessions.
• Return all equipment to its designated place after use.
• Wipe down equipment after use where required and help keep the facility clean and tidy.
• Wear appropriate training attire. Footwear requirements may vary depending on the class or exercise being performed, as directed by your coach.
• Please be mindful of others by arriving on time for class and keeping phone use to a minimum during coached sessions.
• Members are responsible for any damage caused to equipment or the facility through negligence or misuse.
• Any behaviour that is unsafe, abusive, disruptive, or inconsistent with the values of COBALT Collective may result in suspension or termination of membership.

Help us build a stronger community by encouraging, supporting, and respecting those training alongside you. We're all here to get better together.

• Memberships are personal and non-transferable and may not be shared or used by another person.
• Members are responsible for keeping their personal contact details and payment information up to date.
• Members may request to upgrade or downgrade their membership package by contacting COBALT Collective. Changes will take effect in accordance with the terms of your Membership Agreement.
• Memberships and Punch Cards may not be transferred, exchanged, or converted into cash or credit.
• COBALT Collective reserves the right to amend class schedules, coaches, operating hours, and facility offerings when reasonably necessary.
• From time to time, the facility or certain areas may be temporarily unavailable due to maintenance, repairs, upgrades, or circumstances beyond our control.
• We will always endeavour to communicate any significant operational changes to our members as early as reasonably possible.
• COBALT Collective reserves the right to refuse, suspend, or terminate membership where a member's conduct is considered unsafe, abusive, dishonest, or contrary to the values and community standards of the facility.